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Service Personnel and Veterans Agency

Service Personnel and Veterans Agency (SPVA) has been formed through a merger of the Veterans Agency (VA) and Armed Forces Personnel Administration Agency (AFPAA). The new Agency will provide for the first time, a range of 'through life' support functions direct to around 900,000 serving and ex-Service personnel.

Key contact information
0800 169 2277 Freephone
0800 169 3458 Textphone



War Pensioners' Welfare Service

WPWS is part of the Veterans Agency and gives comprehensive advice and support to all War Pensioners and War Widow(er)s living in the UK and the Irish Republic, regardless of whether their query is about a War Disablement/ Widow(er)s' Pension. They also give help and advice to anybody who thinks they may be able to claim a pension.

 The service is delivered via a network of welfare offices, each of which has responsibility for a particular geographical area. Visits can be arranged at a pensioner's home or at a mutually convenient location.

The WPWS works in close partnership with ex-Service organisations, War Pensions Committees and other voluntary groups or statutory bodies such as social services departments in delivering welfare support. They can provide a wide range of advice and outlined below are a few examples of the kind of help the WPWS can provide:

  • Help claiming a War Pension
  • Help with financial and employment difficulties
  • Disability needs
  • Residential and nursing care
  • Social contacts and everyday help
 If you would like to contact your local WPWS, their phone number is listed in the UK telephone directory under 'War Pensions Agency' or 'Veterans Agency'.
Free Veterans Helpline
Freephone 0800 169 22 77  (UK only)

0800 169 34 58  Textphone facility (UK only) 
        +44 1253 866043        (Overseas)




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